There are 3 videos tagged with "TAG_NAME" and the tag api correctly finds three, the video api finds none. So for looking for videos with a tag the response is:īut if we look for one of the tags the response is: However, if we check for the tags themselves, Vimeo correctly identifies that there is a video connected to the tag. But when the server checks for videos with the tags of the video, Vimeo finds no videos at all. Now, when we upload videos, the tags are set correctly, the video is optimised and everything looks okay. Each of our videos has 2 tags that are able to uniquely identify the video.
We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! Other rewards may include bonus or commission, Restricted Stock Units (RSUs), paid time off, generous 401k match, wellbeing resources, and more.We have an expressJS server that looks for videos according to their tags. Base salary is just one component of Vimeo’s total rewards philosophy. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment and a candidate’s home base.
The base salary range listed above is for candidates located in the U.S., including the New York City metro area.Īt Vimeo, we strive to hire and nurture amazing talent across the globe.
Targeted Base Salary Range: $54,000.00-$77,000.00 Do you have questions about an order It is easy to create a support ticket. Choose a style, sticker and soundtrack to.
#VIMEO SUPPORT TICKET PLUS#
Experience with Zendesk or other ticketing systems a plus Precision timeline editing Crop + fit media Snap to grid guidelines Easy audio with Cutaways Advanced customization. Proactive mindset in approaching day to day work. Experience in a omni-channel support organization, providing support via tickets, phone and chat. A quick learner, that thrives in a fast paced, high energy environment. Ability to support our global customer base in a 24/7/365 environment. A knack for investigating unexpected technical issues and determining the cause(s) This page has been discontinued - please visit our new contact form at (and let us know how you got to this page while youre at it). Excellent written and spoken english communication skills. Familiarity with video technology and other technical concepts and processes. Understanding of the mechanics of live video delivery. Experience troubleshooting complex technical issues for live video streaming. 2+ years in a support/customer service role/experience and a passion for archiving the highest level of customer satisfaction. 
Run point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments. Become an expert in all things Vimeo so that you can effortlessly translate complicated technical concepts into direct and effective terms for customers to understand. Assist in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholders. Contribute to support-related documentation, processes, and workflows. Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staff. Deliver high quality, timely responses to support tickets submitted by customers troubleshooting the Live Product Area (Vimeo Live, Livestream, Webinars, etc). Your daytime shift will be Sunday – Thursday or Tuesday – Saturday shifts. The ideal candidate for this role will have a consistent 5 day work schedule that includes one weekend day. This role will report to a Customer Support Manager/ Senior Manager and will contribute directly to Vimeo’s Support efforts with focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support. The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the highest quality responses to incoming user questions. Vimeo’s Customer Support team is searching for a hardworking, technical, passionate, and analytical independent contributor to oversee our Support efforts as a Support Specialist II.
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